General FAQs

Click here to find answers to common questions about our products as well as general questions about placement and Teaching Textbooks' approach to education.

Account Questions

• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• How do I transfer a course or share a gradebook?

Pricing & Billing Questions

• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt.
• Can I get a refund on my purchase?

Shipping Questions

• How do I track my order?
• How do I change quantities or cancel an item in my order?
• My order never arrived.
• An item is missing or incorrect in my shipment.
• When will my backorder arrive?
• Do you ship to my country?

Additional Questions

• How do I contact you?
• What is your privacy policy?
• Software support and information for our retired disks
• Error lists for discs and workbooks
• Do you have any career opportunities available?